Support
Email hello@tidalai.net — we respond within one business day. Include the email address you sign in with so we can find your account.
The business owner can text these commands to their TidalAI number from the phone on file:
Sign-in link not arriving? Check spam for mail from TidalAI, and make sure you're using the email you signed up with.
AI not answering? Check the dashboard — your plan's minutes may be exhausted, or the AI may be paused. Text RESUME to your number, or upgrade from the Usage page.
Change business hours, services, or the AI's voice? Dashboard → Settings, or the Settings tab in the mobile app. Changes apply to the AI within a minute.
Cancel or change plan? Dashboard → Usage (plans) or Settings → Billing portal (cancel). No phone call needed.
The TidalAI app for iOS and Android lets you review calls, bookings, and settings on the go. Sign in with the same magic-link email as the web dashboard.